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January 2016: Client Services Team Feedback

Happy New Year! Here is too a successful 2016!

It has been a busy month here at Cascade, getting back into the swing of things and we are proud to announce we have new additions to our Client Services Team who have been keeping busy throughout December and making big progress.

After every service day, whether that be consultancy or user training, we ask our clients to give us some feedback on their experience. This helps us to improve the delivery of the service and continuously provide value to our clients.

We are very proud to present you with the results from the feedback below, we think that you will agree these speak highly of our new additions to the Client Services Team who have received excellent comments on their service and the software we deliver.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

What our clients said about us in December;


JHC System Limited offer IT solutions and services to the investment management and stockbroking community.

Stacey at JHC Systems Limited:

[blockquote]Sami has been great, really patient and helpful. She has answered all of our queries and been very considerate of other pressures that are going on in the office.[/blockquote]


Scott Brownrigg is an award-winning international design practice providing architecture, masterplanning, urban design, interior design and town planning services. The practice has offices in London, Guildford, Cardiff, Edinburgh, Zagreb, Moscow, New York and Singapore.

Scott Brownrigg explained:

[blockquote]Excellent trainer! Richard was very patient, polite and informative. Thumps Up![/blockquote]


The Karl Vella Group are autobody repair specialists with a network of six strategically placed car body repair centres in Skelmersdale, Preston, Barrow, Workington and Chester in addition to the original site in Southport.

Lorraine from Karl Vella:

[blockquote]Excellent as usual Amy! Hope we get you for our Payroll training.[/blockquote]


Anthony Collins Solicitors are a 245 strong legal firm based in Birmingham committed to valuing and celebrating their people across a range of specialist legal teams.

Anthony Collins Solicitors reported on consultant Hannah:

[blockquote]Hannah is really approachable and helped us walk through our “wish list”. Really helpful with hints and tips and explained processes so we could understand easily.[/blockquote]


Overall Feedback

First of all we asked our clients about their Product Consultant, looking more specifically at the consultants knowledge, attitude, and their presentation. We also asked about training session itself; how was the content and outline? The consultant’s organisation? And their training session management. We achieved 100% responses, with less than 1% selecting ‘Poor’ responses across all areas questioned.

The chart below shows the feedback gathered throughout December…

graph 1

Because the little things matter….

At Cascade we focus on even the slightest of details, such as; was your consultant punctual? We gather detailed feedback to guarantee we are delivering the maximum standard of service possible. With an average of over 95% positive responses it is obvious that Cascade are meeting the highest of expectations of their clients and this is a standard we expect to sustain.

graph 2

We report our feedback for our Client Services Team, each month. Take a look at the level of our positive responses we received in articles from previous months. To find out more about the services and training we provide at Cascade, please click here.


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